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Damaged Delivery, What Now?
Damaged Delivery, What Now?
Updated over 7 months ago

It is unfortunate if your order is delivered damaged. We understand how frustrating this can be and are ready to resolve the issue as quickly as possible. Below are the steps you can follow to initiate this process:

  1. Log in to Your Account: Visit our website and log in with your username and password. Your account gives you access to all your order information and the necessary tools to address your issue.

  2. Go to the Helpdesk Chat: Once logged in, navigate to the helpdesk section of your account. Here you will find the option to chat with us. The helpdesk chat is designed to provide you with direct support and is the fastest way to report your issue to us.

  3. Report the Damage: Start a chat conversation and select the option to report damage. Provide a brief description of the damage and the order it is associated with. This helps us understand your issue better and act efficiently.

  4. Upload Photos of the Damage: During the chat conversation, you will have the option to upload photos of the damaged items directly. Make sure the photos are clear and the damage is well-visible. This is essential for our assessment and speeds up the process of finding a solution.

  5. Wait for Further Instructions: After you have reported the damage and uploaded the photos, we will immediately take your report into consideration. Our team will assess the situation and inform you as soon as possible about the next steps. This may include scheduling a new delivery, depending on the outcome of our assessment.

We strive to resolve any issues related to damaged deliveries in an efficient and satisfactory manner. Your satisfaction is very important to us. If you have any further questions or concerns, please do not hesitate to contact us via the helpdesk chat or our customer service.

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