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Terms and Conditions
Terms and Conditions
Updated over a week ago

Terms and Conditions of

1. General Information These Terms and Conditions (hereinafter referred to as "Terms") govern the access and use of the website (hereinafter referred to as the "website") owned by Incantare BV (hereinafter referred to as "we", "us", or "Loriano"), located at Leemstraat 7, 4705 RT Roosendaal, Netherlands. Incantare BV is registered with the Dutch Chamber of Commerce (KvK) under number 17209229 and its VAT number is NL818439129B01.

For any inquiries, please contact us at [email protected] or by phone at +31(0)76 760 2878. Our customer service via phone is available Monday to Friday from 08:00 to 11:30 and 12:30 to 17:00. Our HelpdeskChat is available 24/7. By accessing and using our website, you (hereinafter referred to as the "user" or "customer") agree to comply with these Terms in full.

2. Products and Services Loriano offers a variety of products through our website. All information regarding products, including descriptions, prices, and availability, is subject to change without notice. We strive to ensure that the information provided on the website is accurate and up to date, but we do not guarantee the accuracy or completeness of such information.

3. Purchase Process To make a purchase on our website, the user must follow these steps:

  1. Product Selection: The user must select the products they wish to purchase and add them to the shopping cart.

  2. Order Confirmation: The user must review the order summary and provide shipping and billing information.

  3. Payment: The user must complete the payment using the available payment methods.

  4. Purchase Confirmation: Once the payment is made, the user will receive an order confirmation email.

4. Prices and Payments All product prices are indicated in euros and include the applicable VAT. Shipping costs are not included in the product prices and will be added to the total order amount based on the delivery address and the selected shipping method. We accept various forms of payment, including credit/debit cards and other electronic methods.

5. Shipping and Deliveries We ship to various locations within Europe. Delivery times vary depending on the location and the selected shipping method. We make every effort to meet estimated delivery times, but we are not responsible for delays caused by circumstances beyond our control.

6. Right of Withdrawal In accordance with European Union regulations, the user has the right to withdraw from the purchase within 30 days from the date of receipt of the product, without the need for justification. To exercise this right, the user must notify us of their decision to withdraw through an unequivocal statement (e.g., a letter sent by post or email) to:

Incantare BV

Leemstraat 7

4705 RT



The user must return the products in perfect condition, without undue delay and, in any case, no later than 30 days from the date on which they communicate their decision to withdraw. The direct costs of returning the products will be borne by the user. Once the products are received, we will refund the amount paid, including delivery costs (except for additional costs resulting from the user’s choice of a delivery method other than the least expensive standard delivery method offered by us), within 14 days.

We offer a national return option within the entire EU in collaboration with Returnless, making the return process simpler and more efficient for our customers.

7. Warranties and Returns All products offered on our website are covered by the legal warranty of conformity as provided by applicable law. In the case of defective or non-conforming products, the user has the right to request repair, replacement, price reduction, or termination of the contract, as appropriate.

8. Personal Data Protection At Loriano, we are committed to protecting the personal data of our users. All personal information provided during the purchase process will be treated in accordance with our Privacy Policy, available on our website.

9. Intellectual Property All content on the website, including texts, images, graphics, logos, icons, software, and any other materials, is protected by intellectual property rights and is the exclusive property of Loriano or its content providers. Reproduction, distribution, modification, or unauthorized use of such content is prohibited.

10. Applicable Law and Jurisdiction These Terms are governed by Dutch law. In case of dispute, the parties submit to the jurisdiction of the courts of the Netherlands, expressly waiving any other jurisdiction that may correspond to them.

11. Modifications to the Terms Loriano reserves the right to modify these Terms at any time. The modifications will be effective from their publication on the website. Continued use of the website by the user after the publication of the modifications constitutes acceptance of such modifications.

For any queries or concerns regarding these Terms, you can contact us through our contact form on the website or by sending an email to [email protected].

Date of last update: 22-05-2024

These Terms and Conditions have been drafted in compliance with the applicable laws in the Netherlands and the regulations of the European Union.

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