Do you need help or would you like to submit a service request? This can be easily done through our HelpdeskChat, located at the bottom right of our website. Our team is ready to assist you quickly and efficiently!
How do I submit a service request?
Follow the steps below to submit a service request:
Open the HelpdeskChat
Click on the Live HelpdeskChat at the bottom right of our website.
Select "Send us a message".Select your service request
Choose the option "I would like to submit a service request".
Select the order number related to the issue.
Choose the product for which you would like to submit a service request.Upload photos or videos
You will be given the option to upload photos and/or videos of the issue directly in the chat.
After submitting, you will receive a Service Ticket number, which allows you to track the status of your request.
We will keep you informed of the progress of your service request. If you have any further questions, feel free to contact our customer service, we are happy to assist you!